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  • How is the payment made?

    Payment is made on the basis of the proforma invoice or order order. Currently only by bank transfer.
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  • How is the delivery of goods?

    Goods are delivered by Europiir Logistics or DHL. At your request, we will send the available goods in any way convenient for you from Tallinn within 2 days after making the payment. The average production and delivery time for custom-made goods is 35–40 ...
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  • How fast can I get the goods?

    Shipment of goods from the warehouse is carried out on day 2 after payment. The average production and delivery time for custom-made goods is 35–40 days.
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  • How to return the goods?

    If it is documented that the product is subject to replacement and the factory packaging is not damaged, you can exchange the product for a new one or return its full cost. Refunds are made within 14 days after the receipt and inspection of the goods by o...
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  • How to determine whether the goods are subject to return?

    The goods are subject to return if its declared characteristics (active substances, safety parameters) do not correspond to the actual ones. Tested in an independent laboratory, there is an official conclusion. Tests on safety parameters must be carried o...
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  • How to get advice on the company, product?

    You can contact us by phone +372 8801043, by email info@vitarorest.eu, via the feedback form or contacting the chat on the site for urgent questions.
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  • How can I check the status of the ticket?

    All tickets you create are displayed in the My Tickets section. Please note that it may take some time to process your question. Upon the response, you will receive a notification to your e-mail.
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  • How can I contact you?

    You can contact us by phone +372 8801043, by email info@vitaforest.eu, via the feedback form or contacting the chat on the site for urgent questions.
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  • How to get a price list for products?

    Information on the cost of a number of items is available after registration on our portal. If you are interested in a specific product, you can send a request and get detailed advice from our manager.
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  • How to download TDS?

    Downloading files is available only to registered users. If you are interested in a specific product, you can request all the information you need through the request button.
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  • How to get CoA?

    Downloading files is available only to registered users. If you are interested in a specific product, you can request all the information you need through the request button.
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  • How to find out the cost and delivery time for goods on order?

    You can order samples after registering on our portal by clicking on the sample request button in the product card, or through the request button.
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  • How to get product samples?

    You can order samples after registering on our portal by clicking on the sample request button in the product card, or through the request button.
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  • How much do product samples cost?

    Product samples are provided free of charge, sample delivery is at the expense of the recipient.
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  • Are your products vegan, gluten & GMO free?

    All our products are gluten & GMO free. Pure Chaga is vegan and contains no animal products. It is guaranteed GMO free as it is produced exclusively from wild harvested Siberian Chaga mushroom.
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  • Does your Chaga products contain caffeine?

    No – none of our products contain caffeine or any other types of stimulants of any kind.
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  • Is Chaga mushroom hallucinogenic (psycho active)?

    Chaga contains no hallucinogenic components whatsoever and is not part of the psycho active mushroom family.
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  • Are your products organic?

    No, the sources of our products are wild plants growing in natural wild conditions in remote areas of Siberia.
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  • Harvesting wild materials damages nature?

    No, we adhere to the principle of careful collection of sources and carefully monitor compliance with the rules for the procurement of raw materials by attracted collectors.
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  • Where are sources collected?

    To collect raw materials, we select remote regions of Siberia, where, due to the peculiarities of the local climate, the concentration of valuable biologically active substances in plants reaches the highest rates.
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  • Are your products safe?

    Yes, Vitaforest products are completely safe. The production of any of our extract or powder begins with a deep scientific study of world research, which become the basis for our own developments.
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  • What is the shelf life of your products?

    Shelf life - 3 years from the date of manufacture.
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  • Harvesting wild materials damages nature?

    No, we adhere to the principle of careful collection of sources and carefully monitor compliance with the rules for the procurement of raw materials by attracted collectors.
    Read more

  • Are your products safe?

    Yes, Vitaforest products are completely safe. The production of any of our extract or powder begins with a deep scientific study of world research, which become the basis for our own developments.
    Read more

  • What is the shelf life of your products?

    Shelf life - 3 years from the date of manufacture.
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  • I can not log into my account

    First, make sure you get a letter of access by mail. If you received a letter, but the authorization fails, double-check if you enter the username and password correctly. If, under all the above conditions, the entrance fails, please contact us via th...
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  • How to register on the portal?

    To register on the portal, you must fill out the form in the Create B2B Account section, located in the My Account menu in the upper right corner of the page of our site. Each application is moderated within 24 hours, after which a corresponding notificat...
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  • How to delete an account?

    To delete your account and data associated with it, click the "Delete My Data" button in the Privacy Tools page.
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  • How can I change/update my data?

    You can independently change the account information in the Account Information and Address Book sections, as well as contact us via chat on the site or by creating a ticket in your account.
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  • There is no access to the e-mail to which the account was registered

    Contact us via chat on the website, by phone +372 8801043 or by mail info@vitarorest.eu and we will definitely solve this problem.
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  • Do you have special offers / prices for large orders?

    Yes, we are open to cooperation. You can request an individual offer.
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  • Is it possible to change/update my address in the invoice?

    Yes, you can issue a ticket in your account with a description of the necessary changes.
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  • I placed an order, but I didn't receive any confirmation or email?

    Make sure you place your order in your account. To do this, go to the “My order” tab on the left side panel to check the status of the placed order. If the problem is not resolved, create a ticket in your account and get detailed advice from our manager....
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  • Where can I pick up the goods by myself?

    The goods are shipped in Tallinn (Estonia) 2 days after payment of the invoice.
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