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How to buy?

How is the payment made?

Payment is made on the basis of the proforma invoice or order order. Currently only by bank transfer..

How is the delivery of goods?

Goods are delivered by Europiir Logistics or DHL. At your request, we will send the available goods in any way convenient for you from Tallinn within 2 days after making the payment. The average production and delivery time for custom-made goods is 35–40

How fast can I get the goods?

hipment of goods from the warehouse is carried out on day 2 after payment. The average production and delivery time for custom-made goods is 35–40 days.

Refunds

How to return the goods?

If it is documented that the product is subject to replacement and the factory packaging is not damaged, you can exchange the product for a new one or return its full cost. Refunds are made within 14 days after the receipt and inspection of the goods by our specialists.

How is the payment made?

The goods are subject to return if its declared characteristics (active substances, safety parameters) do not correspond to the actual ones. Tested in an independent laboratory, there is an official conclusion. Tests on safety parameters must be carried o...

Support

How to get advice on the company, product?

You can contact us by phone +372 8801043, by email info@vitarorest.eu, via the feedback form or contacting the chat on the site for urgent questions.

How can I check the status of the ticket?

All tickets you create are displayed in the My Tickets section. Please note that it may take some time to process your question. Upon the response, you will receive a notification to your e-mail.

How can I contact you?

You can contact us by phone +372 8801043, by email info@vitaforest.eu, via the feedback form or contacting the chat on the site for urgent questions.

About products

Are your products vegan, gluten & GMO free?

All our products are gluten & GMO free. Pure Chaga is vegan and contains no animal products. It is guaranteed GMO free as it is produced exclusively from wild harvested Siberian Chaga mushroom.

Does your Chaga products contain caffeine?

No – none of our products contain caffeine or any other types of stimulants of any kind.

Is Chaga mushroom hallucinogenic (psycho active)?

Chaga contains no hallucinogenic components whatsoever and is not part of the psycho active mushroom family.

Impact on nature

Harvesting wild materials damages nature?

No, we adhere to the principle of careful collection of sources and carefully monitor compliance with the rules for the procurement of raw materials by attracted collectors.

My account

I can not log into my account

First, make sure you get a letter of access by mail. If you received a letter, but the authorization fails, double-check if you enter the username and password correctly. If, under all the above conditions, the entrance fails, please contact us via the chat on the website, by phone +372 8801043 or by mail info@vitarorest.eu

How to delete an account?

To delete your account and data associated with it, click the "Delete My Data" button in the Privacy Tools page.

How can I change/update my data?

You can independently change the account information in the Account Information and Address Book sections, as well as contact us via chat on the site or by creating a ticket in your account.

Order, payment, invoice

Do you have special offers / prices for large orders?

Yes, we are open to cooperation. You can request an individual offer.

Is it possible to change/update my address in the invoice?

Yes, you can issue a ticket in your account with a description of the necessary changes.

I placed an order, but I didn't receive any confirmation or email?

Make sure you place your order in your account. To do this, go to the “My order” tab on the left side panel to check the status of the placed order. If the problem is not resolved, create a ticket in your account and get detailed advice from our manager.

Where can I pick up the goods by myself?

The goods are shipped in Tallinn (Estonia) 2 days after payment of the invoice.